Frequently Asked Questions
Q. How long has Wellness Home Care been in business?
A. Wellness Home Care is proud to be celebrating 25 years providing private duty home health services to the Hudson Valley Community.
Q. What makes Wellness Home Care different from other companies?
A. We are privately owned and operated by nurses. This enables us to address concerns quickly and comprehensively. Wellness Home Care is dedicated to excellent individualized quality care. Our goal is to keep families together at home with dignity and to foster independence.
Q. If I am in the hospital and need home care services what should I do?
A. All you have to do is ask the discharge planner or the social worker to call Wellness Home Care. We will take care of the rest! Wellness will provide either skilled nursing, personal care aide, home health aide or therapy services to meet your individual needs. A nurse will provide an in hospital assessment and develop a plan for all the home care services the patient will need upon returning home.
Q. How can I get a nurse?
A. Call us and we will talk with your physician about your in-home nursing needs or have your physician or hospital social worker call us. Our registered nurse will work with your physician to care for your needs.
Q. Can someone help with my bath and dressing and some other house hold tasks?
A. Yes. Under the supervision of a registered nurse or registered therapist, certified home health aides or certified personal care aides can provide baths, oral hygiene care, nail and skin care, and other personal hygiene needs. Aides can also help with other services like changing your linens, laundry, meal preparations, assistance with medications, shopping and light housekeeping. Most importantly, they can provide for a safe home environment and companionship.
Q. My mother has been hospitalized for a long time and wants to come home. Can you help?
A. Yes. Age doesn't matter! Most anything administered in the hospital can be handled by a professional nurse comfortably in the home. This includes IV fluid replacement, chemotherapy, pain management, catheterizations and feeding tubes. We care for those dependent on ventilators and other breathing assistive devices. Our staff is trained in all aspects of wound care and wound care devices.
Q. How often will you come see me?
A. At the time of admission to Wellness Home Care, an RN will assess your condition and individual needs and develop a plan to meet your individual needs. The RN will discuss the frequency of visits and other concerns you have at that time.
Q. My father needs some help to remain in his own home, and I live too far away to manage his care. Can Wellness Home Care help me?
A. Yes. This is a common call for Wellness Home Care. More and more we receive calls from children living out of the area, with concerns about their aging parents. Our nurses will arrange a home visit to evaluate and assess the physical, medical, social, environmental, and safety needs of your loved one. Together with the physician a plan of care is developed to meet your unique needs. You will receive frequent up dates from our care manager so you know just how things are going. Our goal is to keep your loved one in the comfort of home and to give you "peace of mind" knowing someone is there watching over them.
Q. What if I have a problem at night?
A. You are encouraged to call us whenever you have a question about your care. You can call us 24 hours a day. A nurse is on call to answer any questions you may have or assist you in an emergency situation.
Q. If I don't qualify for Medicare to pay for home care, can I still have it?
A. Yes. If your physician orders home health care and you do not qualify under Medicare guidelines, you may pay for the services yourself or your insurance may cover some of the services. Call us today for our fee schedule. We will do all the paper work.
Q. Is it expensive? Will my Insurance cover it?
A. Care at home is usually less expensive than adult homes or hospitals. We will help with the paperwork, including insurance verification, billing, and follow up on reimbursement. Services can be paid for directly by you through health insurance, or Medicaid. We can accept direct payment from insurance companies - ask us for more information or click here to contact us. We will help you complete forms and maximize your benefits.
Q. How do you select your staff? Do you screen your staff?
A. Yes. All the staff at Wellness Home Care is
carefully selected and screened. The staff is interviewed, tested
and have met the requirements of the New York State Department
of Health to work in the industry as either a licensed professional
or para-professional.
All the staff have successfully completed a thorough reference check and criminal background check prior to hire. All staff are bonded and insured.
Professional licenses are verified with the issuing licensing board and certificates of all aides are verified with the New York State Department of Health.
Q. How do you train your Care Givers?
A. Every paraprofessional must satisfactorily complete our New York State Certified training program or present a valid certificate from an approved training program.
Q. Where do we provide services?
A.
Orange
Rockland
Sullivan
Ulster
Dutchess
Putnam
Westchester
All within the New York, Hudson Valley Region.
Q. Is Wellness Home Care, Ltd. a maid service?
A. No, but we do offer light housekeeping, shopping, laundry and ironing.
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