FAQ

  • What do you do to assure that you are always providing the most qualified staff?

All our staff undergo screening, reference checks, background checks, certification and license verification. Each member of the staff is fully insured and bonded.

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  • How do I cover the costs associated with care?

We accept 3rd-party commercial insurance, long-term care insurance, and Medicaid. We are always willing to work with you to create payment plans as well. We ask that you contact us to discuss options in more detail.

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  • How long has Wellness Home Care been in business?

Wellness Home Care is proud to have been providing private duty home health services to the Hudson Valley Community since 1983.

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  • What makes Wellness Home Care different from other companies?

We are privately owned and operated by nurses who understand the challenges that you or your loved one are facing. With that knowledge, we address each and every concern quickly and comprehensively. Our goal is to keep families together at home with dignity and a true sense of independence.

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  • If I am in the hospital and need home care services, what should I do?

All you have to do is ask the discharge planner or the social worker to call Wellness Home Care. We will take care of the rest! Wellness will provide one of the following (depending on your needs):

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  • Where do you provide services?

We provide services in the counties of Orange, Rockland, Sullivan, Ulster, Dutchess, Putnam, and Westchester.

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  • Does Wellness Home Care offer cleaning services?

For those in need, we can offer light housekeeping, shopping, laundry, and ironing.

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  • How can I get a nurse?

Call us and we will talk with your physician about your in-home nursing needs. If it’s more convenient, we invite you to ask that your physician or hospital social worker call us. Our registered nurse will work with your physician to address your specific needs.

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  • Can someone help with my bath, dressing, and other household tasks?

Yes. Under the supervision of a registered nurse or registered therapist, certified home health aides or certified personal care aides can provide baths, oral hygiene care, nail and skin care, and other personal hygiene needs. Aides can also help with other services like changing your linens, laundry, meal preparations, medications, shopping, and light housekeeping. Most importantly, they can provide for a safe home environment and companionship.

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  • My mother has been hospitalized for a long time and wants to come home. Can you help?

Yes. Almost anything administered in the hospital can be handled by a professional nurse comfortably in the home. This includes IV fluid replacement, chemotherapy, pain management, catheterizations, and feeding tubes. We also care for those dependent on ventilators and other breathing assistive devices. In addition, our staff is trained in all aspects of wound care and wound care devices.

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  • How often will you come see me?

At the time of admission to Wellness Home Care, a registered nurse will assess your condition and individual needs and develop a plan to meet those needs. The registered nurse will discuss the frequency of visits and other concerns you have at that time.

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  • My parent needs some help to remain at home, and I live too far away to manage his care. Can Wellness Home Care help me?

More and more we receive calls from children living out of the area, with concerns about their aging parents. Our nurses will arrange a home visit to evaluate and assess the physical, medical, social, environmental, and safety needs of your loved one. Together with the physician, a plan of care is developed to meet their needs. In turn, you will receive frequent updates from our care manager so you know just how things are going. Our goal is to keep your loved one in the comfort of home, while also giving you peace of mind in knowing someone is there watching over them.

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  • What if I have a problem at night?

You are encouraged to call us whenever you have a question about your care – 24 hours a day, seven days a week. A nurse is on call to answer any questions you may have or assist you in an emergency situation.

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  • If I don’t qualify for Medicare to pay for home care, is it still available?

Yes. If your physician orders home health care and you do not qualify under Medicare guidelines, you may pay for the services yourself or your insurance may cover some of the services. Call us today for our fee schedule. For your convenience, we will address all of your paperwork needs for your insurance carrier.

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  • Is it expensive? Will my Insurance cover it?

Care at home is usually less expensive than adult homes or hospitals. To make the process as simple as possible, we will help with the paperwork, including insurance verification, billing, and follow-up on reimbursement. Services can be paid directly, through credit card, health insurance, or through Medicaid.

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  • How do you select your staff? Do you screen your staff?

All the staff at Wellness Home Care is carefully selected and screened. Each prospect is interviewed, tested, and required to meet all New York State Department of Health criteria to work in the industry as either a licensed professional or para-professional.

Every member of our staff has successfully completed a thorough reference check and criminal background check prior to hire; all are bonded and insured. In addition, professional licenses are verified with the issuing licensing board and certificates of all aides are verified with the New York State Department of Health.

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  • How do you train your caregivers?

Every para-professional must satisfactorily complete our New York State-certified training program or present a valid certificate from an approved training program.

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